Introduction
This Privacy Policy outlines how Touch Up Guys Pty Ltd ABN 50 624 476 802 and its related entities (collectively referred to as “we”, “us”, or “TUG Group”) manage your Personal Information. TUG Group operates within the franchise and licensing industry, connecting independent contractors with customers through our employees, franchisors, franchisees, licensees and independent contractors within the broader TUG franchising and licensing system. This document explains how we collect, store, use, disclose, and protect your information.
We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We recognize the importance of your privacy and are dedicated to safeguarding your Personal Information.
Scope
This Privacy Policy covers the Personal Information collected by TUG Group, including via our website and its subdomains, when you sign up for marketing communications, and when you request a quote or service through our call center. It applies to Personal Information from:
- Franchisees or prospective franchisees
- Franchisors or prospective franchisors
- Customers
- Suppliers or prospective suppliers
- Independent contractors or those applying to become employees or contractors
- Employees, except where use or disclosure is directly related to the employer-employee relationship or employee records
Typically, we collect Personal Information directly from you in the normal course of business, only as necessary and with your consent.
Consent
You consent to the use of your Personal Information as outlined in this Privacy Policy by:
- Providing your Personal Information when requesting a quote or booking a service, entering a competition, participating in a promotional campaign, making a complaint, or for any other reason
- Inquiring about or applying to become a franchisor, franchisee, employee, contractor, or supplier
- Visiting our website or subscribing to our electronic mailing list
- Engaging with us on social media sites like Facebook, Twitter, Instagram, or using related online applications
- Participating in any activities on our social media sites
Personal Information
Personal Information refers to any information that can identify you. This includes, but is not limited to:
- Information about your engagement, training, or disciplining as an employee
- Details regarding your resignation or termination
- Terms and conditions of your employment
- Your performance or conduct
- Employment hours, salary, or wages
- Personal and emergency contact details
- Memberships in professional or trade associations or trade unions
- Leave details (annual, long service, sick, personal, maternity, paternity, etc.)
- Taxation, banking, and superannuation information
Sensitive Information
Sensitive Information, as defined by the Privacy Act, includes details about your racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, trade union or professional body membership, criminal record, and health information. We use such information only for the primary purpose for which it was obtained, a directly related secondary purpose, or with your consent, unless required by law.
Collection of Personal Information
We collect Personal Information directly from you in several ways, including when:
- You make an inquiry by phone or online
- You request a quote or engage a franchisee or independent contractor for services
- You participate in competitions, promotional campaigns, surveys, or questionnaires
- You lodge a complaint
- You subscribe to our mailing list or engage in social media activities
- You apply for a job or contractor position
- You provide information through application forms, customer feedback forms, business cards, contracts, or other documents
- We analyze social media interactions or receive information from third parties such as credit reporting agencies, recruitment agencies, insurers, health professionals, referees, or publicly available sources
We may also collect information through our website, such as your IP address, the date and time of your visit, the pages you accessed, and the type of browser used. Tracking technologies like cookies may be used to enhance your experience on our website.
Storage and Protection of Personal Information
We store your Personal Information in a manner that reasonably protects it from misuse, loss, and unauthorized access, including:
- Electronic systems and devices
- Telephone recordings
- Paper files
- Off-site document retention services
Use of Personal Information
We use your Personal Information for business operations and service provision, including:
- Supplying services and fulfilling contractual obligations
- Identifying services of interest to you
- Providing quality assurance and seeking feedback
- Responding to inquiries and improving our services and website
- Monitoring website and business performance
- Marketing and educational activities
- Internal administrative purposes
- Enforcing engagement terms and statutory compliance
For franchisors and franchisees, additional purposes include:
- Conducting credit checks
- Verifying franchise agreement information
- Providing support
- Complying with the Franchising Code of Conduct
For customers, additional purposes include verifying, notifying, and responding to inquiries, complaints, or competition wins.
Disclosure of Personal Information
We disclose Personal Information as necessary to facilitate the purposes mentioned above, including:
- To independent contractors if no franchisees or licensees are available, or the service is beyond the skillset of a franchisee or licensee
- To third-party service providers (e.g., IT infrastructure, marketing providers, professional advisors)
- As part of business transactions (e.g., sales)
- To the general public (e.g., competition results, advertising material)
- As required by law
Social Media Disclosure
When engaging in social media activities, you agree to the terms of those platforms. Personal Information shared on social media can be disclosed per those terms. Photos and other materials may be publicly viewable and shared indefinitely. We reserve the right to remove inappropriate or offensive content from our social media sites.
Third-Party Disclosures
We may receive your Personal Information from third parties. In such cases, we take reasonable steps to ensure you are aware of the information provided.
Cross-Border Disclosure
Some programs, software, online tools, or social media sites we use are based overseas. While we do not actively disclose your Personal Information to these organizations, its use may involve inadvertent disclosure. We take reasonable steps to ensure the security of your Personal Information when disclosed overseas, complying with applicable laws and obtaining your consent where necessary.
Data Security
We are committed to protecting your Personal Information and employ measures such as:
- Physical security of premises and records
- Access restrictions
- Secure destruction or de-identification of information no longer needed
- Technological measures (e.g., passwords, data backup, antivirus software, firewalls)
We regularly review these measures to maintain data security. However, we cannot guarantee the security of information transmitted over the internet. You transmit information at your own risk.
Access, Correction, and Quality
You may request access to your Personal Information by contacting our Documents Team. We aim to respond within 30 days, subject to certain exceptions. We may provide redacted information or use an intermediary if necessary. Identification may be required, and administrative fees may apply.
You can request corrections to inaccurate, outdated, incomplete, irrelevant, or misleading information. We will take reasonable steps to correct it and notify you of any changes.
Unsubscribe from Marketing
You can unsubscribe from direct marketing communications at any time by following the instructions in the communication or contacting our Documents Team.
Anonymity and Pseudonyms
You can interact with us anonymously or using a pseudonym for general inquiries. However, for specific services, we may need to identify you.
Changes to the Privacy Policy
This Privacy Policy may be updated periodically. The latest version will be available on our website. We encourage you to review it regularly.
Complaints
If you believe we have not complied with the Privacy Act or have a complaint about our use of your Personal Information, please contact our Documents Team. We will acknowledge receipt within five business days and aim to resolve complaints within 30 days.
If unresolved, complaints can be escalated to our internal legal team or the Privacy Commissioner via an online form at: https://www.oaic.gov.au/privacy/privacy-complaints
Contact Us
For further questions or concerns, please contact:
Email: info@touchupguys.com.au
Phone: 1300 286 824
Post:
Attention: TUG Group – Documents Team
2/25-27 Ereton Drive, Arundel QLD 4214
Last Updated: August 1, 2024
