Privacy Policy
Last updated: 04/12/2025
Introduction
Touch Up Guys ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, telephone number, and address when you request a quote or contact us.
- Vehicle Information: Make, model, year, and details about damage when requesting repair services.
- Usage Data: Information about how you access and use our website, including IP address, browser type, and pages visited.
- Photos: Images of vehicle damage that you provide for quote purposes.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process your quote requests and connect you with local operators
- Communicate with you about services, updates, and promotional offers
- Improve our website and services
- Respond to your inquiries and provide customer support
- Send you technical notices and support messages
Sharing Your Information
We may share your information with:
- Service Providers: Local Touch Up Guys operators in your area to fulfill your service request.
- Third-Party Service Providers: Companies that help us operate our website and provide services (e.g., hosting, analytics).
- Legal Requirements: When required by law or to protect our rights and safety.
We do not sell or rent your personal information to third parties.
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Privacy Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Withdraw consent at any time
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: 1300 558 814
- Email: info@touchupguys.com.au
