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Terms and Conditions

Last updated: 04/12/2025

1. Agreement to Terms

By accessing and using Touch Up Guys services ("Services"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our Services.

2. Services Description

Touch Up Guys provides mobile automotive repair services including but not limited to:

  • Bumper repair and replacement
  • Paint chip and scratch repair
  • Small panel repairs and dent removal
  • Alloy wheel refurbishment
  • Headlight restoration
  • Paint touch-up services
  • Buff and polish services

Specific services available may vary by location and operator.

3. Quotes and Pricing

3.1 Free Quotes: We provide free, no-obligation quotes for all repair services. Quotes are estimates based on the information and photos provided.

3.2 Final Pricing: Final pricing may differ from the initial quote if additional damage is discovered during inspection or if the scope of work changes.

3.3 Price Changes: We reserve the right to adjust pricing. Any price changes will be communicated before work commences.

4. Booking and Appointments

4.1 Scheduling: Appointments are subject to availability and must be scheduled in advance.

4.2 Cancellations: We require at least 24 hours notice for cancellations or rescheduling. Late cancellations may incur a fee.

4.3 Access: You must provide safe and reasonable access to your vehicle at the scheduled time and location.

5. Payment Terms

5.1 Payment Methods: We accept cash, credit card, debit card, and bank transfer (specific methods may vary by operator).

5.2 Payment Timing: Payment is due upon completion of work unless otherwise agreed in writing.

5.3 Insurance Claims: For insurance work, payment arrangements must be confirmed before work begins.

6. Warranty and Guarantees

6.1 Workmanship Warranty: We guarantee our workmanship for the period specified in your service agreement (typically 12 months).

6.2 Paint Matching: While we strive for perfect color matching, exact matches cannot be guaranteed due to factors like paint aging and manufacturer variations.

6.3 Warranty Exclusions: Warranty does not cover damage from accidents, misuse, or normal wear and tear after repair.

7. Liability and Limitations

7.1 Service Limitations: We are not liable for pre-existing damage not disclosed or discovered during the initial inspection.

7.2 Vehicle Safety: You are responsible for ensuring your vehicle is safe and accessible for repair work.

7.3 Maximum Liability: Our total liability for any claim shall not exceed the amount paid for the specific service in question.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Touch Up Guys or our content suppliers and is protected by copyright and intellectual property laws.

9. Customer Responsibilities

You agree to:

  • Provide accurate information about your vehicle and the required repairs
  • Disclose all known damage and previous repairs
  • Ensure the vehicle is clean enough for work to proceed
  • Be present or authorize a representative during mobile service appointments
  • Remove all personal belongings from work areas

10. Franchise Operators

Touch Up Guys operates through a network of independent franchise operators. Each operator is an independent business entity responsible for the quality of their work and customer service.

11. Dispute Resolution

11.1 Informal Resolution: We encourage you to contact us first to resolve any issues informally.

11.2 Formal Complaints: Formal complaints should be submitted in writing to info@touchupguys.com.au.

11.3 Governing Law: These terms are governed by the laws of Australia.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our Services constitutes acceptance of modified terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us: