Frequently Asked Questions

Most mobile cosmetic repairs cost between $80 and $650 depending on the damage. As a guide: bumper repairs typically run $350-$650, paint chip repairs $80-$250, and dent repairs $100-$400 - in most cases less than a comprehensive insurance excess, which is why many customers pay outright rather than claim. Every job is quoted individually: upload photos of the damage through our online quote form with your suburb, and your local operator will come back with a firm, no-obligation price, usually within 24 hours. There are no call-out fees and no hidden extras - the price you're quoted is the price you pay, and because we come to you there's nothing to arrange beyond a driveway or car park with a bit of space. For a full breakdown by damage type, see our car scratch repair cost guide.

Touch Up Guys operators cover most of metropolitan Australia - Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart and the Gold Coast, plus many regional centres from Launceston to Mandurah. Each territory is run by a local operator who does the quoting and the repair work themselves, so you deal with the same person from photos to finished job. The fastest way to check your address is the operator finder or our service areas page - enter your postcode and you'll see who covers your suburb. If you're just outside a territory, submit a quote anyway: coverage boundaries shift, and the national office can often place your job with the nearest operator.

Most repairs are finished on-site in one to three hours. Bumper repairs typically take 2-3 hours including paint curing; paint chip and scratch touch-ups run 1-2 hours; paintless dent removal can be as quick as 30 minutes for a single accessible dent. Your operator confirms the expected duration when they quote, because time depends on damage size, paint type and weather - paint cures slower on cold or humid days, and shaded or covered spots help. You don't need to stay with the car: at home or at work, the operator just needs access to the vehicle, the keys, and space to work safely.

Yes - eligible repairs are covered by our 5-year workmanship warranty, and your local operator assesses warranty eligibility on site before any work begins. We use quality materials that match or exceed manufacturer specifications. If a warranted repair fails - paint lifting or a finish defect - your local operator returns and makes it right at no cost. Specific terms vary by repair type (a structural bumper crack repair carries different terms from a polish), so ask your operator for the warranty details with your quote. Since 1991 the network's model has depended on repairs that last - operators live in the territories they service.

We use some of the world's best automotive coatings and can match more than 55,000 colours on site. Your operator starts from your vehicle's paint code, but a factory code alone isn't enough on an older car - paint fades with sun and age, so our trained technicians read the actual colour of your panels and compensate for that fade, blending the repair into the surrounding paint. This is skilled work: difficult colours (faded reds, tri-coat pearls) are flagged honestly at quote time if a workshop respray would serve you better.

We repair cosmetic damage at your home or workplace: bumper scuffs and cracks, paint chips and scratches, minor dents (PDR), alloy wheel kerb rash, oxidised or cloudy headlights, and dull paint needing a buff and polish. The common thread: damage that's cosmetic rather than structural. What we don't do on-site: major collision damage, full panel resprays, rust repair, and windscreens - for those we'll point you to a trusted body shop. Not sure which side of the line your damage falls on? Send photos through the quote form and your operator will tell you straight whether it's a mobile job.

No - you just need to arrange access. Most customers hand over keys and get on with their day: at home, the operator works in your driveway while you're inside or out; at work, the repair happens in the car park while you're at your desk. The operator needs the keys, room to work safely around the vehicle, and ideally some shade or cover. They'll message you when the job's done and walk you through the finished repair - in person or with photos. First-time customers often prefer to watch the start of the job, and that's welcome too.

Often yes - but for most cosmetic damage, claiming isn't worth it. Typical comprehensive excesses run $650-$1,200, while most of our repairs cost less than that, so a claim would cost you more than the repair and can raise your premium and cost you your no-claim bonus at renewal. That's why many customers pay out-of-pocket. See the full numbers in our guide: Is it worth claiming insurance for a car scratch? When a claim does make sense (major damage, or the other driver was at fault), we provide detailed invoices and documentation your insurer will accept. Best move: get our free quote first, compare it to your excess, then decide with real numbers.

Getting a quote is easy - and free. Use our online quote form: enter your postcode, upload a couple of photos of the damage, and add your details. Your local operator reviews the photos and comes back with a personalised, no-obligation quote, usually within 24 hours. Good photos make quotes more accurate: one close-up of the damage and one wider shot of the panel, taken in daylight. No photos handy? Submit without them and the operator will follow up. Prefer to talk? Call 1300 286 824 and we'll connect you with the operator for your suburb.

Convenience, speed, and price - for the right kind of damage. We come to your home or workplace, so there's no booking the car in, no arranging lifts, and no losing the car for days: most jobs are done in one to three hours while you get on with your day. Because mobile operators repair the damaged area rather than respraying whole panels, minor cosmetic repairs typically cost significantly less than body shop equivalents - usually below an insurance excess. Body shops still win for major collision damage, structural work and full resprays; for scuffs, chips, scratches, dents and kerbed wheels, mobile repair gets the same finish with a fraction of the disruption.